FAQ's

Who is The Business Incentives Group Limited

The BiGroup is a company registered in Scotland under company number 347368. Our registered office is at C/o Henderson Loggie, 90 Mitchell Street, Glasgow, G1 3NQ. The BiGroup specialise in producing and supplying high-quality merchandise, sports and leisure-wear and are committed to making online retail an enjoyable and simple experience.

The Cowal Highland Gathering Store is owned and operated by The BiGroup under licence from The Cowal Highland Gathering.

How can I contact you?

By telephone, Monday-Friday between 9am and 5.30pm, local UK time. UK customers should call 0333 323 8979. Customers from outside the UK should call +44 (0)333 323 8979.

You may also contact us by email at stores@thebigroup.co.uk

You may also write to us at the following address: The Cowal Highland Gathering Store, C/o The Business Incentives Group Limited, 160 Wishart Street, Glasgow G31 2HT.

How long will it take my goods to arrive?

The BiGroup aims to dispatch all orders within 3 working days of the latter of today's date. Please allow up to 28 days for delivery. Where product is not available from stock The BiGroup will contact you with an amended dispach date, and provide you with the opportunity to cancel your order.

How much is postage and packing?

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

 When you place an order, we will estimate shipping  your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Postage and packaging depends on the size of your order, and your location. The costs cover postage to the specified location and a handling charge to cover packaging.

Orders to the United Kingdom are sent First Class by Recorded Delivery. Customers may select standard First Class delivery at their own risk.

Orders to Europe, The United States and the rest of The World are sent by Royal Mail Airsure. Customers may select standard Airmai delivery at their own risk.

How do I place an order?

Ordering on line is easy. You simply place the items you require in your shopping basket by clicking on "Add To Cart" whenever you see an item you would like to buy. Adding an item to your basket does not commit you to buy as you can always remove it later. You can review the contents of your basket at any time in the shopping basket by clicking on "basket" prominently displayed on most screens. Once you have found all the items you need, go to the checkout where we will ask you to confirm your password and e-mail details if previously registered, or register by providing these details; and then pay for your purchases by following the simple instructions given there. When you have completed the checkout details you will be shown a "Final Order Summary".

For security where confidential information is requested The Cowal Highland Gathering Store is hosted on a secure server using Secure Sockets Layer (SSL) technology. SSL is commonly used for managing the security of message transmission on the Internet through the use of public-and-private key encryption and a digital certificate that establishes your credentials when doing Internet business or other on-line transactions. An independent certification authority, in our case Thawte, issues this certificate.

Is there a maximum order quantity?

Yes. We will not accept orders for more than 10 units of any one individual product.

What about prices and VAT, exchange rates, and so on?

All prices on the web site are quoted in GBP (£), and include VAT (European Community Value Added Tax).

Refunds (where appropriate) of any VAT amount charged when goods are exported outside of the European Community, is the responsibility of the customer.

What payment methods do you accept?

Only the following credit are acceptable as payment for orders via this website: Visa, Master Card, Switch, Solo, Delta.

What are the cancellation, returns and exchange procedures?

You have the right to cancel any order that you have placed with us or return or exchange any item purchased from us for any reason whatsoever until 7 days after the date on which the product has been delivered to you, provided you have not used the product or, in the case of software, audio or visual products, have not unsealed its packaging.

In the unlikely event that any item is found to be faulty in any way The Business Incentives Group Limited will offer a full refund or an exchange if replacement stock is available at that time, but will have no further liability to you.

To allow us to provide an efficient service please ensure that you have ready your order number, whether the item is faulty and if you wish to exchange the item, the style, colour and size of the replacement item.

Our Customer Services department are happy to speak to you and you can contact us between 9.00 am and 5.30 pm Monday to Friday. All times are local UK time. They can be contacted from the UK on 0333 323 8979 or internationally on +44 (0)333 323 8979.

If you are returning or exchanging goods you will be given a unique Returns Reference Number and this should be clearly written on the package being returned. A copy of the original despatch note will also need to be included in the package.

All returned goods should be sent to the address provided by Customer Services. All goods must be returned at your own cost unless they are faulty or supplied in error and we recommend as a minimum that a certificate of posting is obtained for all product returned.

A cheque refund for the cost of the purchase price excluding delivery charges will be sent to you within 7 days of your notifying us that you wish to cancel your order and receipt of the goods provided that the above process has been adhered. Likewise refunds for faulty goods or goods sent in error including delivery costs will be made by cheque within 7 days of your notifying us and the return of the goods.

How do I make a comment or lodge a complaint?

If you have any comments or complaints about this web site or any of the products supplied to you, please contact us by phone Monday-Friday between 9.30am and 5.30pm local UK time. UK customers should call 0333 323 8979. Customers from outside the UK should call +44 (0)333 323 8979.

You may also contact us by email at stores@thebigroup.co.uk

In the event of a serious complaint, please write to the Operations Director, The BiGroup, 160 Wishart Street, Glasgow G31 2HT.

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